🎛️ Abyddos Jukebox
Common issues
The messages you're likely to run into, and what to do about them.
The queue moves but the room is silent
The jukebox starts the music on the device where Spotify is open. If none is, tracks go by with no sound and no warning. Open Spotify on the room's device, check it with “Check my players” on the Spotify page, and keep it on throughout service.
“A Spotify Premium account is required”
The account you're linking isn't Premium. Upgrade it to Premium, or link the venue's Premium account.
“Spotify refused the authorization”
Your Spotify app's Redirect URI doesn't match: it must be exactly https://jukebox.abyddos.com/spotify/callback. Also open your space at jukebox.abyddos.com, not through another link.
“Spotify access was revoked”
Spotify refused access (authorization withdrawn or credentials changed) and the account was unlinked. Link it again from the Spotify page.
“Record not found yet”
The TXT record isn't visible yet. Check its name (_abyddos-jukebox) and its value, copied exactly, then try again in a few minutes: it can take up to an hour to spread.
Your website can't reach the jukebox
After regenerating the secret key, paste the new one into the kit's .env file; after changing domains, verify the new domain. If the website shows “Le jukebox est fermé pour le moment” (the jukebox is closed for now), put the jukebox online from the Live page.
Contact us
Write to us from the Contact page on jukebox.abyddos.com, or open a ticket on support.abyddos.com and choose Abyddos Jukebox.
