🎵 Club Cochon Jukebox
Common issues
Answers to the most common situations at the bar.
“Le jukebox est hors ligne” (the jukebox is offline)
The bar is closed or the music is off. While the jukebox is off, the queue, member bubbles, and search disappear, and you can't request, vote, or write. Everything comes back as soon as the bar turns it on again.
My track doesn't appear
Make sure the jukebox is online and that you haven't reached the limit of 3 tracks in 10 minutes. If the bar approves requests by hand, your track appears once the bartender accepts it; in the app, it stays visible in the meantime, marked “Ta demande · en attente du bar” (your request · waiting for the bar). Tracks play in the order they arrive, so hang tight if there are others ahead of you.
The code is rejected
The bar may have changed the code. Check the one displayed in the room again. Uppercase and lowercase don't matter.
Forgot your password
On the sign-in screen, tap “Mot de passe oublié ?” (forgot password), enter your email, and open the link you receive. On iPhone, the link opens the app directly to the “Nouveau mot de passe” (new password) screen. Be sure to check your spam folder.
I'm not getting notifications
Make sure you're signed in to the app and that notifications are allowed in Settings > Notifications > Club Cochon. If you declined them once, iOS won't ask again, so you need to turn them back on in Settings.
My member card doesn't show a code
If the card says “Ton code membre est en cours d'attribution” (your member code is being assigned), make sure you're signed in, then open the card again.
